Your business is at a stage now where it needs a managed IT services provider to keep your IT systems running, your data secure, and your staff productive.
MSP should be a partner that helps drive cost savings and revenue in your organization. However, to achieve that, you need to ensure that your MSP’s should meet your business’ IT requirements.
Appsnext helps us in CloudWatch Logs to send application logs to CloudWatch for later processing and debugging.
Using S3 bucket public policy makes our images which we used on our website easy to access by reducing EC2 CPU load.
Appsnext created alerts on cloudwatch so that the system is proactively monitoring for our recommended levels of CPU usage, or storage usage, and alerts us when alarms break.
Appsnext consultants helped us to successfully leverage EBS capabilities, provided insight in to scheduling concepts and best practices for our process manufacturing environment.
Running into technical issues — such as server downtime, application errors, poor helpdesk service, etc. — is understandable,
but what counts is how quickly your MSP can resolve those issues.
Ability to troubleshoot and fix IT problems depends on the quality of its service agents, processes, and its ITSM (IT service management) platform.
You should check to see if your MSP has partnerships with your vendors, which will allow you to create cost savings and other efficiencies down the line.
Most MSPs maintain partnerships with these vendors (Oracle, Amazon and ServiceNow), which could result in many benefits for your business, such as discounts on purchases, certified configuration and support services, etc.
MSP should help keep your IT assets secure. Typically, it should have programs in play that keeps firewalls secure for your business, prevent unauthorized
devices/users from accessing your system, and other measures.
Second, the MSP itself must be secure. Your MSP must have strong password management and access control practices; otherwise, your data will be at high risk of exposure. Not only is your data at risk of loss, but you will also be at risk of compliance penalties.