For Better Business Flow during the COVID-19 Emergency, Turn to Your MSP
Choose the Right MSP for COVID-19
Flexibility is great - but there are lots of MSPs available. Very few of them have the necessary expertise to seamlessly support your complex
operations. So, what's the best way to find the right MSP for you?
Expertise
Start off by looking for an MSP that specializes in your specific solution setup:
If you're running Oracle solutions, such as Oracle Database, to underpin your critical operations, you'll want to look for an Oracle MSP.
If you're running a Microsoft setup on Azure, you'll want an MSP with expertise in Azure and Microsoft solutions.
Working with a more complicated setup, such as running Oracle workloads on AWS? You'll want to look for an MSP with expertise in supporting Oracle on AWS specifically.
The key is to make sure that any MSP you're considering will know how to support your system without hand-holding from you - because, if you need an emergency MSP, you don't have time to get them up to speed.
Next, after you've found an MSP with the precise expertise and experience your systems and solutions demand, you'll want to make sure the MSPs you're considering are able to work hand-in-hand with your in-house team.
Many MSPs want only to control the entire IT setup, as it simplifies their operations and contracts. Working with an MSP that wants to manage every aspect of your IT might be a great choice for you.. or it might not.
If you're looking for a more flexible arrangement, such as having a trained team of experts you can trust to step in exactly when you need them, you'll want to make sure the MSP you're considering is willing to do that. You'll also only want to select from the MSPs that have extensive experience serving enterprises like yours in that capacity.
Meets your exact needs
Either arrangement - an MSP that handles everything for you, or an MSP that assists your team when needed, such as with day-to-day IT admin or increased support requests - are both great choices during a protracted emergency like the COVID-19 pandemic. Both arrangements can reduce the stress on your internal team while ensuring that your systems run at peak performance around the clock.
It's up to you to decide which solution will work best for your needs and to find the MSP that best fits your requirements, specific solutions, and expectations.
You may also want to consider working with an MSP that can seamlessly flow back and forth between managing all your IT tasks and stepping in as needed, so you know your enterprise is covered in all situations as your needs and this pandemic evolve.
